1) Short Explanation
If you want certain products to remain at full price while the rest of the campaign runs, you must use the Product Exclusions feature.
If exclusions are not configured correctly:
The product may still receive the discount
Or it may remain discounted even after changes
Or conflicts may occur with other campaigns
This guide explains how to exclude products correctly and verify the result.
2) Quick Check
Before proceeding, confirm:
The campaign is Active
The product is currently part of the campaign scope
You have saved the campaign after making changes
No other active campaign includes the same product
If any of these are unclear, follow the steps below.
3) Step-by-Step: Excluding a Product
Step 1 — Open the Correct Campaign
Go to Discount Prime.
Navigate to Campaigns.
Select the campaign you want to modify.
Make sure you are editing the correct campaign (especially if multiple campaigns exist).
Step 2 — Go to Product Exclusions
Inside the campaign, locate the Product Exclusions section.
Enable exclusions if not already enabled.
Search for the product by name.
Select the product you want to exclude.
Save the campaign.
This ensures the selected product will not receive the campaign discount.
Step 3 — Verify the Product Is No Longer Discounted
Open the product page.
Refresh in Incognito mode.
Confirm:
No discounted price is displayed
No strikethrough price is visible
Add the product to cart and confirm pricing behavior.
This confirms the exclusion is working.
4) Common Issues and How to Fix Them
Issue A — The Product Is Still Discounted
Possible causes:
Campaign was not saved after exclusion
Page cache not refreshed
Another active campaign includes the product
Solution:
Reopen the campaign.
Confirm the product appears in Exclusions.
Click Save again.
Check for overlapping campaigns.
Issue B — The Product Cannot Be Found in Exclusions
Possible reasons:
The product is not part of the campaign scope
It was never included
It belongs to a different collection
Exclusions only apply to products already eligible for the campaign.
Issue C — I Excluded the Product but It’s Still Discounted
Check for:
Another active campaign applying to the same product
Tiered or Order discount overlapping
Conflict resolution priority
Only one campaign applies at a time. Excluding from one does not remove it from others.
5) Best Practice for Exclusions
Use exclusions when:
Protecting premium products
Excluding low-margin SKUs
Running collection-wide campaigns but keeping hero products full price
Managing clearance while protecting new arrivals
This allows strategic discounting without margin risk.
6) When to Contact Support
Contact support if:
The product is listed in Exclusions
Campaign is saved
No other campaign includes the product
Pricing still appears discounted
Please include:
Campaign name
Product URL
Screenshot of Exclusions section
Screenshot of Campaign status
Summary
To exclude a product successfully:
✔ Open the correct campaign
✔ Add product in Product Exclusions
✔ Save changes
✔ Check for other active campaigns
✔ Refresh storefront
Exclusions give you precision control over which products participate in your discount strategy.