1) Short Explanation of the Issue
If Adjust Cents is enabled but some products do not reflect rounded prices (e.g., ending in .99 or .00), the cause is usually one of the following:
The product is not included in the campaign
The product is excluded
Another campaign is overriding it
The discount type does not support rounding behavior
The rounding rule does not affect the calculated price
A conflict is preventing the campaign from applying
Adjust Cents only applies after the discount is calculated, not before.
2) Quick Check (Checklist)
Before deep troubleshooting, confirm:
Campaign is Active
Product is included in the campaign
Product is not in Exclusions
No campaign conflict exists
Adjust Cents is turned ON and saved
The product actually receives a discount
You refreshed the page in Incognito mode
If any of these fail, that is likely the cause.
3) Step-by-Step Solution
Step 1 — Confirm the campaign is active
Open the campaign.
Verify status is Active.
Ensure there is no conflict warning.
Save the campaign again to confirm the latest version is applied.
Step 2 — Verify the product is actually discounted
Adjust Cents only works if a discount is applied.
Add the product to cart.
Confirm the discount is applied.
If no discount is applied, rounding will not occur.
No discount = no rounding.
Step 3 — Check product inclusion
Open the campaign.
Go to Products.
Confirm the product is included in:
Selected products, or
Eligible collection
Recalculate item count if necessary.
Step 4 — Check exclusions
Open Product Exclusions.
Search for the product.
Remove it if listed.
Save changes.
Excluded products will not receive rounding.
Step 5 — Understand rounding logic behavior
Adjust Cents modifies the final calculated price, not the base price.
Example:
Original price: $10.00
Discount 10% → $9.00
If rounding rule is “end with .99” → price becomes $9.99
Step 6 — Check for campaign conflicts
If another campaign applies to the same product:
Only one campaign takes priority.
The other campaign (including its rounding rules) will not apply.
Resolve conflicts by:
Adjusting schedule
Deactivating one campaign
Removing overlapping products
Step 7 — Verify discount type compatibility
Adjust Cents works reliably with:
General Discount
Step 8 — Clear storefront cache
If rounding should apply but does not display:
Open product in Incognito.
Hard refresh (Ctrl+Shift+R / Cmd+Shift+R).
Test on a different browser.
Collection pages may cache pricing separately.
4) When Should You Contact Support?
Contact support if:
Campaign is Active
Product is included and not excluded
No conflicts exist
Discount applies at checkout
Adjust Cents is enabled
Rounding still does not apply after refresh
Include in your support request:
Campaign name
Product URL
Screenshot of Adjust Cents setting
Expected final price vs actual displayed price
Store timezone
This allows faster technical diagnosis.
Important Clarification
Adjust Cents:
Modifies only the final discounted price
If the discount applies correctly but rounding appears inconsistent, the issue is typically:
Campaign scope, conflict, or rounding logic condition.