Skip to main content

FAQs

Frequently Asked Questions

Updated over a week ago

Getting Started

What is AIO Discount Prime?

Introducing Discount Prime

Where to start?

Getting started with Discount Prime

How to Activate the App Embed in Your Shopify Theme?

If your widgets (such as Countdown, Quantity Break, or Savings display) are not appearing on your storefront, the most common reason is that App Embed is not enabled in your Shopify theme.

Troubleshooting

General & Display Settings

Why is the strikethrough price showing on some products only?

Strikethrough pricing requires a valid Compare-at price.

To verify:

  1. Open the product in Shopify Admin.

  2. Confirm a Compare-at price is set.

  3. Review your campaign Display Settings.

  4. Save and refresh the product page.

    If no compare-at price exists, only the discounted price will appear. Learn More

What is the difference between the Display Settings options?

Display Settings control how pricing appears visually on the product page. They do not affect checkout calculations.

Choose the option that aligns with your store’s design strategy. Learn more

Why do prices differ between product page and checkout?

The discount calculation happens at checkout for Quantity, Volume, Order.
​

Can Display Settings affect product pricing inside Shopify?

Yes.
Display Settings modify your base product price as well as Compare-at price depend on the selection. Learn more

Product Selection & Exclusions

If I add new products later, will the discount apply automatically?

Only if Auto-update is enabled.

To enable:

  1. Open the campaign.

  2. Turn on Auto-update.

  3. Save the campaign.

    New eligible products will then be included automatically. Learn More

Why didn’t some products receive the discount?

Check the following:

  1. Confirm the product is included in the campaign.

  2. Ensure it is not excluded.

  3. Verify the product is active.

  4. Recalculate item count if necessary.

  5. Confirm the campaign status is Active.

for not showing products.

How do I exclude specific products from a campaign?

  1. Open the campaign.

  2. Enable Product Exclusions.

  3. Select the products to exclude.

  4. Save changes.

Excluded products will never receive the campaign discount.

What happens if I delete or archive a product?

If Auto-update is enabled, the campaign updates automatically.
If not, you may need to manually review and update product selection. Learn More

Scheduling & Time zone

Why did my campaign start earlier or later than expected?

Campaign scheduling follows your Shopify store timezone.

To verify:

  1. Go to Shopify → Settings.

  2. Open Store details.

  3. Check your Timezone.

All campaign timing is calculated using this setting. Learn More

What happens if I do not set an end date?

  • The campaign will remain active indefinitely.

  • It must be manually disabled.

  • Countdown will not display without an end date

Can I schedule a campaign to start automatically in the future?

Yes.

  1. Set a future Start Date.

  2. Save the campaign.

  3. It will activate automatically at the scheduled time. Learn More

Countdown

Why is the Countdown timer not showing?

Please verify the following:

  1. The campaign has an end date.

  2. The Countdown feature is enabled inside the campaign settings.

  3. The campaign status is Active.

  4. The product is included in the campaign.

If any of these conditions are not met, the timer will not appear. Learn More

Why is the Countdown missing on some products?

The timer only displays on products that meet all conditions:

  1. The product is included in the campaign.

  2. The campaign is Active.

  3. An end date is set.

  4. The product page is properly refreshed.

If the product is excluded or not part of the campaign, the timer will not display. Learn More

Conflict Handling

What happens if a product is included in two campaigns?

The system prevents overlapping discount stacking.

If a conflict occurs:

  1. A conflict status may appear.

  2. Only one campaign will take priority.

  3. You must adjust scheduling or deactivate one campaign.

  4. Once resolved, the campaign will function normally

Learn More

Can discounts stack together?

No.
The system ensures only one active discount applies to a product at a time to maintain pricing accuracy.

Tiered Discounts (Volume-Based)

How does a Tiered Discount work?

A Tiered Discount applies different discount levels based on quantity thresholds.

Example:

  • Buy 5+ units → 5% off

  • Buy 10+ units → 10% off

The highest qualifying tier automatically applies

Why is the higher tier not applying?

Check the following:

  1. Confirm the customer added enough quantity.

  2. Verify the product qualifies for the campaign.

  3. Ensure the campaign is Active.

  4. Check for conflicting campaigns

Learn More

Is the Tiered Discount calculated per product or per cart?

This depends on campaign configuration:

  • Per product quantity: Threshold applies to each product individually.

  • Grouped quantity: Threshold applies across selected items combined.

Review your campaign rules to confirm the configuration. Learn More

Order Discounts (Cart Spend-Based)

How does an Order Discount work?

An Order Discount applies when the cart reaches a minimum spend amount.

Examples:

  • Spend $100 → Get 10% off

  • Spend $200 → Get $25 off

The discount applies automatically at checkout when the threshold is met. Learn More

Why is my Order Discount not triggering?

Please check:

  1. The cart total meets the minimum spend requirement.

  2. The campaign is Active.

  3. The correct discount value (percentage or fixed amount) is configured.

  4. There are no conflicting campaigns.

  5. Scheduling is valid.

If all conditions are met, the discount will apply automatically. Learn More

Advanced & Safety

Safe Uninstall

What Happens If I Already Uninstalled Without Deactivating?

If you do not Follow Safe-Uninstall Process, Please reinstall the app temporarily and Contact Support.

Advanced

Understanding Campaign Conflicts

A conflict happens when the same product or variant is included in more than one active price-modifying campaign at the same time. Learn More

Related Articles
Introducing Discount Prime
Mastering Prime's Campaign Statuses
Why Aren’t Sale Prices Showing in My Store?
How to Create a High-Impact General Discount Campaign
Why Is the Higher Tier Not Applying?
Did this answer your question?