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Mastering Prime's Campaign Statuses
Mastering Prime's Campaign Statuses

Efficiently Manage Your Discount Campaigns with Confidence

Updated over a week ago

Campaign statuses in Discount Prime play a pivotal role in seamlessly managing and tracking your discount campaigns. This guide will provide an in-depth overview of these statuses, explain their significance, and help you grasp their importance in monitoring and optimizing your campaigns. Let's embark on a journey to explore the campaign statuses in Discount Prime.

1. Active

A campaign with the "Active" status is in full swing and is currently running in your store. This status signifies that the discount linked to the campaign is actively applied to eligible products. Customers can take advantage of the enticing discounts offered by the active campaign.

2. Scheduled

The "Scheduled" status indicates that a campaign is primed to become active at a specific future date and time. While it is inactive, the campaign is set to automatically transition to the "Active" status as scheduled, allowing you to plan and prepare your promotions in advance.

3. Inactive

When a campaign bears the "Inactive" status, it signifies that the merchant has chosen to deactivate the campaign. Consequently, the discount or offer linked to the campaign is no longer applied to any products and remains invisible to customers. Inactive campaigns can be reactivated should you decide to rerun them.

4. Expired

Upon reaching the scheduled end date, a campaign automatically shifts to the "Expired" status. This status indicates that the campaign is no longer active, and the associated discount is no longer applicable to any products. It's a natural conclusion to the campaign's journey.

5. Action Required

The "Action required" status is triggered when using the automatic discount code mechanism for campaigns involving minimum quantities or tier-based discounts. Shopify limits the number of active automatic discount codes, allowing a maximum of 25 codes at a given time. If creating a new campaign surpasses this limit, the status switches to "Action required." To proceed, you must deactivate some existing discount codes in Shopify, ensuring compliance with this limitation. Once done, you can successfully activate the campaign.

6. Queued

In the "Queued" status, a campaign waits its turn to be lined up for processing by the system.

7. Processing

During the "Processing" state, the system identifies eligible products based on the defined filters and calculates the number of variants that meet the campaign criteria. This crucial step occurs before the discount is applied to the products, ensuring precision.

8. Adding Discount to Products

The "Adding discount to products" status signals that the campaign actively applies the discount to the relevant products individually. The system diligently updates specified product prices to reflect the discounted amounts. The numbers displayed in parentheses, such as (740/1200), represent the progress of the discount application. For instance, 740 out of 1200 variants have already received discounts in the example provided.

9. Reverting to Original Prices

This status, "Reverting to original prices," indicates that the campaign is removing discounts and restoring the prices of affected products to their original values. The numbers displayed in parentheses, such as (820/1320), convey the progress of the discount removal. In this example, 820 variants are yet to be reverted to their original prices out of 1320 variants.

10. Needs Upgrade

A campaign bearing the "Needs upgrade" status signifies that an upgrade is required to proceed. In Discount Prime, each plan features specific limits on the number of variants eligible for discounts. For instance, “free plan” users can discount up to 100 variants, while “basic plan” users can discount up to 1000 variants, and so forth. If the campaign exceeds the number of variants your current plan allows, the status remains "Needs upgrade" until you upgrade to a plan that accommodates the required number of variants.

11. Deactivating Shopify Discounts

When a merchant activates the "Prevent combination with Shopify discounts" setting from the settings page, the Shopify discounts linked to their previously active Discount Prime campaigns will also be deactivated. During this process, the status of those campaigns will be "Deactivating Shopify discounts" until the update is successfully completed.

12. Restoring Shopify Discounts

Conversely, when the merchant deactivates the "Prevent combination with Shopify discounts" setting from the settings page, the Shopify discounts associated with their previous active Discount Prime campaigns will be reinstated. During this process, the status of those campaigns will be "Restoring Shopify discounts" until the update concludes.

Understanding these campaign statuses empowers you to manage your discount campaigns effectively, ensuring that they align with your promotional goals and provide a seamless shopping experience for your customers. Whether you're gearing up for a significant sale or fine-tuning your discount strategies, Discount Prime's campaign statuses are your trusty guide in navigating the world of e-commerce promotions.

Feel free to refer back to this comprehensive guide whenever you need clarity on the status of your campaigns. Happy campaigning!

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