Before uninstalling Discount Prime, you must deactivate all active campaigns.
If you skip this step, discounted prices may remain applied to your products without being visible or controlled.
This guide explains how to safely uninstall the app without affecting your store pricing.
Why This Is Important
When a campaign is active, the app may:
Move original prices to Compare-at price
Apply discounted prices to products
Control how discounts are displayed
If you uninstall the app while campaigns are still active:
Some prices may remain modified
Compare-at prices may stay populated
You may need manual cleanup inside Shopify
To avoid pricing inconsistencies, deactivate first.
Step-by-Step: Safe Uninstall Process
Step 1 — Open Your Campaigns
Go to Discount Prime.
Navigate to Campaigns.
Filter by Active campaigns.
Step 2 — Deactivate Each Active Campaign
For every active campaign:
Open the campaign.
Click Deactivate.
Confirm the status changes to Inactive.
Save changes if required.
Wait a few seconds for the system to restore original pricing.
Step 3 — Verify Product Pricing
Before uninstalling:
Open a few previously discounted products.
Confirm:
Price is restored correctly
Compare-at price is correct
Add a product to cart to confirm pricing behavior.
This ensures everything is back to normal.
Step 4 — Uninstall the App
Once all campaigns are inactive and pricing is verified:
Go to Shopify Admin → Settings → Apps and sales channels.
Find Discount Prime.
Click Uninstall.
Your store pricing will remain stable.
What Happens If I Already Uninstalled Without Deactivating?
If you removed the app without deactivating campaigns:
Some prices may remain discounted.
Compare-at fields may still contain previous values.
Discounts may not be visible but still reflected.
In this case:
Please reinstall the app temporarily and deactivate all campaigns properly before removing it again.
When to Contact Support
Contact support if:
Prices did not restore after deactivation
Compare-at prices look incorrect
You are unsure whether all campaigns were disabled
Include:
Store URL
Campaign name(s)
Affected product URL(s)
Summary
Before uninstalling:
✔ Deactivate all campaigns
✔ Confirm pricing is restored
✔ Then uninstall
This prevents pricing inconsistencies and protects your revenue integrity.